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1. Your Gender :

Male

Female

2. Which of the following ranges includes your age ?

Under 18

18 – 24

25 – 34

35 – 44

45 – 54

55 and above

3. Highest level of education you have completed

Grade School

Middle School

High School

Some College

Graduate

Post Graduate

Doctorate

4. Marital Status :

Single

Married

Separated

Divorced

Widowed

5. Your ethinic region

Africa

America

Asia

Europe

Oceania

Others

Refused

6. What is your Employment Status?

Work Full Time

Work Part Time

House Maker

Unemployed

Student

Others

7. In the last month about how many hours did you spend logged on to the internet through smart phone?

Less Than 30 Hours

30 – 60 hours

61 – 90 hours

above 90 hours

8. I would have fewer friends if I did not have a smart phone?

Strongly agree

Somewhat agree

Somewhat disagree

Strongly disagree

9. Which of the following applies to you?

I make the decision about the brands of smart phone to buy

I share the influence about the brands of smart phone to buy

I do not play the role in choosing the brands of smart phone to buy

10. I actively seek to change my handset every now and again?

Strongly agree

Somewhat agree

Somewhat disagree

Strongly disagree

11. I would feel embarrassed if my smart phone looked outdated ?

Strongly agree

Somewhat agree

Somewhat disagree

Strongly disagree

13. I take great pleasure in trying out the functions on my smart phone and playing with it

Strongly agree

Somewhat agree

Somewhat disagree

Strongly disagree

14. How important do you think a brand is when you purchase a smart phone?

Very important

Important

Fair

Unimportant

Very Unimportant

15.Does Brand name influence your decision making in purchasing?

Yes

No

Refuse to answer

16. Do you think the image of a brand can influence the buying behavior?

Yes

No

17.What will you do if the brand of smart phone you wish to purchase is out of stock?

Purchase a different brand

Purchase other smart phones from the same brand

Delay purchase till stock is available

18. Which of the following smart phone you own ?

Samsung

Nokia

HTC

Huawei

Lenovo

Sony

LG

Alcatel

Apple

CityCall

SQ

Motorola

Xiaomi

Mini

Others ———————–

19. What is your current operating platform/system?

Android

Apple

Windows

Blackberry

Others ————————–

20. How is your satisfaction with your current operating platform/system?

Very satisfied

satisfied

Fair

Dissatisfied

Very Dissatisfied

21.Why did you choose your current smart phone?(Please select 3 main reasons)

Price

Operating System

Display size and quality

Product reviews

Availability of applications

Ease of use

The Phone’s reputation

Positive experience with prior model

Speed

Better Service

Ohters ————————

22. How long you have been using your smart phone ?

Less than 3 months

3 to 6 months

6 to 12 months

12 to 18 months

18 to 24 months

More than 24 months

23.Approximate cost of your smart phone ?

Less than 500 AED

501 – 1000 AED

1001 – 2000 AED

Above 2000 AED

24. How did you purchase your smart phone?

From Dealer

From Retailer

Through Online Shopping

Others

25. Overall, how satisfied are you with your current smart phone brand ?

Very Unsatisfied

Unsatisfied

Somewhat Satisfied

Very Satisfied

Extremely Satisfied

26.Compared to other Smart phone brands that are available, would you say the brand you are using is?

Much better

Somewhat better

About the same

Somewhat worse

Much worse

Refuse to answer

27. How likely are you to recommend the smart phone brand you are using to others?

Definitely will recommend

Probably will recommend

Not sure

Probably will not recommend

Definitely will not recommend

Refuse to answer

28.Who do you ask for help on using your smart phone?

My friends

My colleagues

My parents

My children

Internet

29. 27.Which of the following functions do you use the most on your smart phone?

Calls

Text Messaging (SMS)

Camera

Video

Calculator

Calender

Alarm clock

Games

Internet

30. What features of the smart phone matters most to you? (Please select 3 main reasons)

Call quality & Signal Reception

Display

Camera and Multimedia

Memory

Web Browser

GPS

Organizer Applications(Build in Apps like Calendar, Alarm clock etc.,)

Keyboard, Messaging and Email

Applications and Games

Bluetooth

Others —————-

31.On average how many hours a day do you spend using your smart phone (making calls,sending sms etc.,)

Less than 1 hour

1 – 2 hours

2 – 3 hours

3 – 4 hours

Over 4 hours

34. When you are planning to purchase a new smart phone ?

After 3 months

After 3 to 6 months

After 6 to 12 months

After 12 to 18 months

After 18 to 24 months

 35. Have you actively started investigating brands for your new smart phone purchase ?

Yes

No

Don’t Know

Refuse to answer

36.Would you prefer to stick to your current brand in the future or would you be willing to purchase a different brand?

Prefer sticking to current brand

Would be open to try a different brand

Don’t know

Refuse to answer

37. While purchasing a new smart phone which brand you would prefer?

Samsung

Nokia

HTC

Huawei

Lenovo

Sony

LG

Alcatel

Apple

CityCall

SQ

Motorola

Xiaomi

Mini

Others ———————–

38. When you plan to purchase a new smart phone will you try a new operating platform/system?

Yes

No

39. What would you consider when you buy a new smart phone? (Please select 3 main reasons)

Price

Brand

Operating System

Color

Battery Life

Screen Size

Applications

Specifications(Weight/Width/Length)

Features

Capacity

Ohters ————————

40. Approximately how much you would spend for your new smart phone purchase?

Less than 500 AED

501 – 1000 AED

1001– 2000 AED

Above 2000 AED

41. On average how much do you spend as smart service provider charges every month?(making calls,sending sms etc.,)

Less than 300 AED

301 – 700 AED

701– 1000 AED

Above 1000 AED

42.Where you would prefer to purchase your new smart phone ?

From Dealer

From Retailer

Through Online Shopping

Others

43.Which of the following network you have been connected to ?

ETISALAT

DU

OTHERS

REFUSE TO ANSWER

45. Do you personally pay your own phone bill for smart phone service?

I am responsible for paying 100% of the bill

My employer pays 100% of the bill

I am responsible for paying a portion of the bill, my employer pays the rest

I have a pre-paid plan that I am responsible for paying

I have a pre-paid plan that someone else pays for

Other

46. How would you rate the customer service of your network?

Excellent

Very good

Average

Poor

47.In the next 6 months how likely are you to switch smart phone service plan or sign up for new plan?

Very likely

Somewhat likely

May or Maynot

Somewhat unlikely

Very unlikely

48.How often do you typically replace your smart telephone/handset? Your best estimate is fine?

Every 6 months or less

Every 6 to 9 months

Every 9 months to 12 months

Every 1 to 2 years

Every 2 to 3 years

49.How would you say your usage of your smart phone overall has changed over time?

Increased significantly

Increased somewhat

Remained consistent

Decreased

Do not use these services

Others

50.Do you access social media(Face book, Twitter etc.,) with your smart phone?

Yes

No

Refuse to answer